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#Afiyu cloudapp update#
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Watching Jennifer quickly move from seeing a problem, solving a problem, and describing the solution through CloudApp is a gratifying experience! Jennifer mentioned that she has seen CloudApp significantly impact her team’s productivity and efficiency. She was understandably ecstatic about the new update! (As are we!)

#Afiyu cloudapp update#

You can see Jennifer’s live demo of screenshot and annotations during her portion of the webinar.Įven Power users like Jennifer learned in real-time, that CloudApp’s recent update also allows users to immediately begin a text annotation upon using the arrow button. In this kindly worded support response, Jennifer was able to simply drag her content and drop in into the email - saving both her and her customer a lot of time! Through two easy notes, she was able to resolve a common customer misunderstanding – and in a much concise way than a long email!Īfter demonstrating the capture and creation of a CloudApp screen annotation, Jennifer showed us how she immediately inserts that content in her communications.

Here, she showed quick use of annotations for illustrating a confusing user flow. She demonstrated this annotation feature and showed us all the power of visual communication. As Principal Support Engineer, she likes to address and resolve issues as simply and clearly as possible. Jennifer Van Leeuwen from Atlassian raved about CloudApp’s quick and easy annotation feature. Atlassian LOVES CloudApp’s Screenshots, Screen Recordings, & Annotations Their customers expect and almost demand it. “We have increased our CSAT% and our 1-Touch % to an all time highįor Insightly, screen recorded videos for support (housed in collections) has become an irreplaceable part of their workflow. They have also seen customer satisfaction rates increase since they started using it as a primary response tool. Jesus ended up creating a video for me and it helped tremendously! Appreciated his help.Responses were quick and the video tutorial was extremely helpful.

Thank you so much for taking the extra step to create a meaningful and helpful video.

Zeke gets comments from customers daily about how their support team responds to questions with visuals produced using CloudApp. You can see Zeke’s live demo of Collections during his portion of the webinar. As a leader of a client facing team, Zeke is focused on both speed and customer connection to keep loyalty of its products high. Zeke shared how Insightly is using CloudApp collections to store frequently used videos for both internal and external use. With Collections from CloudApp you are able to quickly organize your screen recorded videos, screenshots, and GIFs into accessible folders to share across teams. Director of Client Services at Insightly – said that his favorite thing to play with for collaboration is collections.

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Insightly LOVES CloudApp’s Collections and Free Screen Recorder These three long time users of CloudApp reviewed both their favorite feature of CloudApp as well as their primary use case within their role. Seraphin Hochart – Product Manager at CloudApp. Jennifer Van Leeuwen – Principal Support Engineer at Atlassian This past week we were able to have three great power users of CloudApp talk about how they use it daily in their roles. From time to time we host webinars on both thought leadership pieces like remote work and around tips and tricks with real business use cases of CloudApp screen recording, GIF creation, and Screenshot features.